Build Trust & Confidence with Ratings, Reviews & Surveys
Surveys
How often do your customers tell you about their experience? In fact, customers are more energized to pick up the phone and provide feedback when they had a negative experience.
Complaints take center stage for uninitiated feedback. You’ll receive more calls for complaints than kudos and at-ta-boys. Wouldn’t it be nice to hear when a great product or service has been provided more regularly?
Ratings & Reviews
Positive ratings and reviews can greatly impact your business’s ability to attract new customers. Businesses should monitor and engage with all reviews and comments. Thanking a customer for a good rating or review, in addition to addressing a negative rating and review, shows you are engaged and responsive. Negative reviews give you the opportunity to respond in a positive manner and control the conversation.
Encourage Ratings, Reviews & Feedback
of consumers read reviews before making a purchase
(TRUSTPILOT)
of consumers use google reviews
(BIZRATE INSIGHTS)
trust online reviews as much as personal recommendations
(BRIGHTLOCAL)
of all internet users say they post reviews monthly
(GLOBALWEBINDEX)
Content on our website is generated using the assistance of artificial intelligence (AI). While we strive to ensure the accuracy of all information on our site, we cannot guarantee the reliability of information that has been generated by AI. We encourage users to use their own judgment and critical thinking skills when evaluating the content on our website.