Build Trust & Confidence with Ratings, Reviews & Surveys
Surveys
How often do your customers tell you about their experience? In fact, customers are more energized to pick up the phone and provide feedback when they had a negative experience.
Complaints take center stage for uninitiated feedback. You’ll receive more calls for complaints than kudos and at-ta-boys. Wouldn’t it be nice to hear when a great product or service has been provided more regularly?
Ratings & Reviews
Positive ratings and reviews can greatly impact your business’s ability to attract new customers. Businesses should monitor and engage with all reviews and comments. Thanking a customer for a good rating or review, in addition to addressing a negative rating and review, shows you are engaged and responsive. Negative reviews give you the opportunity to respond in a positive manner and control the conversation.
Encourage Ratings, Reviews & Feedback
of consumers read reviews before making a purchase
(TRUSTPILOT)
of consumers use google reviews
(BIZRATE INSIGHTS)
trust online reviews as much as personal recommendations
(BRIGHTLOCAL)
of all internet users say they post reviews monthly
(GLOBALWEBINDEX)